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Managed IT
3 answered so far, with more on the way.
Answers
- How do we know it's time to replace our IT provider?It's time when leadership has stopped trusting the advice. The usual signs: calls go to voicemail, tickets sit for days, projects stall, you can't tell what you're paying for, and nobody talks to you about where your technology is headed. One bad week isn't a reason to switch. A pattern is.
- Should we outsource IT or hire our own IT staff?Most organizations under about 150 people get more for their money by outsourcing to a good managed IT provider: one salary buys one person with one skill set and no backup. Larger organizations often do best with a blend: an internal IT lead who knows the business, backed by a provider for depth, coverage, and security.
- How do we measure whether our IT provider is doing a good job?Ask for numbers, not adjectives. A well-run provider can tell you how quickly they answer the phone, what percentage of issues they solve on the first call, how long tickets stay open, and how current your computers are on security updates, and should review those numbers with you regularly.
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