Service
Managed IT & Help Desk
Day-to-day support from our own US-based team that answers the phone and knows your environment.
Who it’s for
Organizations of roughly 20 to 300 people who want IT handled, not just tickets closed, including teams whose staff aren't technical and just need things to work.
What’s included
- Help deskPhone, email, and portal support from our US-based W-2 team. Calls are answered live.
- Proactive monitoring and patchingComputers, servers, and network equipment kept current and watched around the clock.
- Network, Wi-Fi, and infrastructureFirewalls, switches, wireless, servers, and cloud infrastructure, designed, installed, and managed.
- DocumentationYour environment documented, so answers don't live in one person's head.
- Vendor managementWe deal with your internet provider, software vendors, and printer company, so you don't have to.
- Regular planningScheduled reviews with leadership on what's working, what's aging, and what's next.
How we deliver it
You get a team that knows your people and your systems. We measure how fast we answer the phone, how often we solve the problem on the first call, and how long tickets stay open, and we share those numbers with you.
Talk to a person, not a ticket
Tell us what's going on. We'll listen, ask good questions, and give you a straight answer about whether we can help.