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Microsoft 365
7 answered so far, with more on the way.
Answers
- Can Teams replace our phone system?For most organizations already on Microsoft 365, yes. Teams Phone gives every user a real phone number that rings on their computer, mobile app, and desk phone if they want one, with auto attendants and call queues. It needs a Teams Phone license plus a way to connect to the phone network, such as a Microsoft Calling Plan.
- Should we move Microsoft 365 away from GoDaddy?If your organization has grown since you bought Microsoft 365 through GoDaddy, usually yes. GoDaddy-provisioned accounts are set up in a way that can limit your administrative control and access to some security features. Moving to direct Microsoft or partner licensing gives you full control. Your email and files stay put during the move.
- Which Microsoft 365 license do we need: Business Standard, Business Premium, or E3?For most organizations under 300 users, Business Premium is the best value: it includes everything in Business Standard plus the security tools, Intune device management, Entra ID P1 for Conditional Access, and Defender for Business, that insurers and auditors now expect. E3 makes sense above 300 users or when you need enterprise-only features.
- Does everyone need a Microsoft 365 Copilot license?Usually not. Copilot Chat, which comes with Microsoft 365 work accounts, covers a lot of everyday drafting and research. The paid Microsoft 365 Copilot add-on earns its cost for people who live in email, meetings, and documents all day. Start with a pilot group, measure what they actually use, then decide who else gets a seat.
- Does Microsoft 365 back up our email and files, or do we need our own backup?Microsoft keeps the service running and holds deleted items for a limited time, but that isn't the same as a backup you control. If files are deleted past the retention window, encrypted by ransomware, or wiped by a departing employee, you need a separate backup. Microsoft now offers one as an add-on, and third-party options exist.
- What is Conditional Access?Conditional Access is a Microsoft Entra ID feature that decides whether a sign-in is allowed based on who is signing in, from what device, and from where. It lets you require multi-factor authentication, block risky locations, or allow access only from managed computers. It requires Entra ID P1, which is included in Business Premium, E3, and E5.
- Will Copilot show employees files they shouldn't see?Copilot only shows people what they already have permission to open. The problem is that most Microsoft 365 tenants overshare: sites open to everyone, "anyone with the link" sharing, and folders that were never locked down. Copilot makes that oversharing easy to find, so fix permissions before you switch it on.
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